“Email addresses do not match!” is usually caused by a blank space at the end of Confirm email address.  Please make sure that there is no space at the end of Confirm email address.

This is quite common when using Autofill.  The email address must end at the last character (as shown in the image below).  If there is a space after the .com (as shown in the image above), the email addresses will not match.

All orders are 100% discreet and are packed in plain packaging with no mention of your product(s) or our website on the outside packaging.

If you are having difficulty in completing a successful transaction, then please make sure to check the following;

1) There are sufficient funds in your account
2) The card you are using has not expired
3) If your card has a 3D Secure authentication (Verified by Visa/MasterCard SecureCode), please make sure you have entered the correct password when prompted

Please note that for security reasons, if there are too many unsuccessful login attempts, the system suspends your login for a short period of time.  If you then incorrectly enter your password again several times, the system locks your login.  If you have forgotten the password, there will be the option to create a new password when you reach this stage.

Of course you could always try using a different card.  If you find that all of the above has been done to no success, you will need to contact your bank to see if there are any problems with your card.  If you are still having problems with payment, then please Contact Us and we will do our best to help you.

‘Verified by VISA’ is a service to enhance your existing VISA credit card or debit card and gives you an additional layer of security that protects you against unauthorised use of your card when you shop at participating online retailers.  We take fraud very serious here at ThePopperShop, that is why we have enrolled onto the Verified by VISA scheme to help combat against fraudulent transactions.  This service is provided by your card issuing bank.

If you have not yet registered for this service, you may be prompted at the checkout process in order to proceed with the payment. For more information regarding this service, please visit https://www.visa.co.uk/products/visa-secure.html.

‘MasterCard/Maestro card SecureCode’ is a service to enhance your existing MasterCard/Maestro credit card or debit card and gives you an additional layer of security that protects you against unauthorised use of your card when you shop at participating online retailers. We take fraud very serious here at ThePopperShop, that is why we have enrolled onto the SecureCode scheme to help combat against fraudulent transactions.  This service is provided by your card issuing bank.

If you have not yet registered for this service, you may be prompted at the checkout process in order to proceed with the payment.  For more information regarding this service, please visit https://mea.mastercard.com/en-region-mea/personal/safety-and-security/securecode.html.

All transactions are 100% secure and are via 256bit SSL (Secure Sockets Layer) encryption which means that there is a secure connection established between the web server (us) and the browser (you).  This ensures that all data passed between the web server and browsers remain private from any unwelcome third parties.  The ‘https’ displayed in the browser address bar confirm that our whole website is SSL secure.

Please note that we do not store any card details, this is all done through our trusted payment provider who are PCI DSS Compliant (Payment Card Industry Data Security Standard) so rest assured, all transactions are processed through a very secure environment.

No.  It is not necessary to sign up to place orders.  There is a ‘Checkout as Guest’ option available at the checkout stage.  There are however several benefits to registering with us.  Placing orders in the future will be much quicker as your addresses will be saved so you will not have to type them in again.  And you can add as many different addresses as you like.  View your Order History and keep up to date with the progress of your current order.  Place repeat orders with a matter of clicks!

If you haven’t received any notification emails for your order, please check your Junk Folder.  Also check your email filter settings and add us (sales(at)thepoppershop(dot)co(dot)uk) to your contact list to prevent emails sent from us landing in Junk.  Please note that if you’ve entered your email address incorrectly at the checkout stage, then you will not receive any Confirmation Emails.  Alternatively, you can always Contact Us and we will email you a copy of the invoice if required.

You will receive a notification email when your order is dispatched.  All orders placed before 3pm (Mon-Fri) are dispatched on the same day.  Royal Mail Tracked 24 “aims” to deliver the next working day, it is not “guaranteed”.  If you need an order guaranteed next working day, please opt for the Special Delivery Guaranteed Next Working Day service.  All orders received after 3pm (Mon-Fri) will be dispatched the following day. Orders placed after 3pm Friday are dispatched on Monday.

Please note that during busy periods such as Bank Holiday(s), there can be unexpected delays and it may take a little longer than usual as postal services do not operate on these days and there will be a back log of parcels once business reopens.  Please also note that where there is extreme weather, this will also cause delay to the delivery network.  We kindly ask that you be patient and allow for a few days before notifying us of not receiving your order.

We kindly ask for your patience in waiting for a few days before contacting us, as Royal Mail Tracked 24 only “aims” to deliver the next working day, it is not a “guarantee”.  For urgent orders, there is the Special Delivery Guaranteed Next Working Day (including Saturday) service.

Please note that we will not be held liable for any order being dispatched to incorrect delivery addresses provided to us.  If you still haven’t received your order after some time, then please Contact Us.

If you wish to cancel your order, then please Contact Us immediately so that we can try our best to prevent it from being dispatched.  If your order has already been dispatched, then you will have to wait for this to be delivered to you first in order to return this to us.

Please note that postage costs are non-refundable and you will also be responsible for the return postage costs if you wish to send the order back to us.

We cannot recommend personally what the strongest poppers are, but some of our most popular aromas are Potent Blue, Xtreme Power, Titus Extra Strong, Berlin XXX, Xtreme, Amsterdam Gold, English, Liquid Gold, Liquid Gold XXL, iSO Blue, and Mr S Leather.

No.  Poppers have been officially reviewed by the ACMD (Advisory Council on the Misuse of Drugs) and as a result, they have been exempt from The Psychoactive Substances Act 2016.

Please note that we are currently only shipping to the UK.